Customer service must be a top priority in all industries. These days where buyers have practically limitless options for how to spend their money, companies must look for ways to differentiate themselves. And the greatest way to do so is to satisfy your consumers with the assistance and experiences you provide.
Several studies have found that organizations that provide excellent customer service enjoy greater retention rates, larger revenues, and enjoy greater overall success.
Retail Customer Service
Offering excellent customer service will benefit your company. To begin with, you will earn more money. According to an American Express survey, customers are prepared to spend an extra 17% to do business with firms that provide great service.
Shoppers also prefer to buy more frequently when they are satisfied with the service they receive from a firm. According to a study by HubSpot, 93 percent of customers are inclined to make additional purchases from businesses that deliver exceptional customer care.
On the other hand, customers are ready to abandon ship when they experience a terrible encounter with a merchant. According to American Express, over 50 percent of Americans canceled a purchase due to poor customer service. One-third stated they would consider switching to a rival after only one negative encounter.
All of this is to suggest that if you wish to satisfy customers, you must maintain a high level of customer service.
To assist you in this endeavor, we’ve compiled a list of examples of exceptional retail customer service. Check out the techniques and approaches listed below to see if you can implement them into your customer care plan.
The Employee Who Spoke With a Customer for an Extended Period
While many firms encourage contact center operators to handle as many calls as possible as soon as possible, online store Zappos does the exact opposite.
Zappos is more concerned with keeping consumers satisfied, even if it means spending a bit extra time on the phone with them. In other circumstances, “a little extra time” might equate to hours spent on the phone.
That’s exactly what happened to Steven Weinstein, a Zappos employee, who spent 10 hours and 43 minutes on the phone with a customer.
To be clear, just a minor portion of the call was devoted to commercial matters. But Steven and the customer hit it off so well that they ended up conversing for hours about random non-business topics.
Takeaway: It is critical to respond to customer complaints as swiftly as possible, but you also don’t want the consumer to feel hurried. Provide comprehensive solutions to their problems, and if they want to talk more, let them. Use your encounters with customers to learn more about them and build deeper relationships.
A Retailer’s Quick Reaction to a Health Emergency
When the coronavirus was designated a pandemic in early 2020, the top retailers reacted quickly to inform and reassure customers about what they were doing to keep people safe in their outlets.
Sephora is one example of a firm that did just that. The cosmetics business wrote an email to its customers outlining their policies and the additional actions they were doing to ensure the safety of its in-store employees and consumers.
Among these steps were the suspension of free and paid in-store services like cosmetics application and training workshops, as well as an increase in weekly deep cleanings of its stores and distribution sites.
Takeaway: When confronted with a crisis, especially one involving the public’s health, respond fast and take the necessary precautions to keep your employees and customers safe. Then, interact with your consumers. Inform them of the precautions you’re taking and emphasize that their health and safety are your priorities.
A Retailer That Offers Hefty Store Credits in Exchange for a Bad Customer Experience
Not everything goes as planned. When you begin a campaign, you may experience technical challenges. Miscommunication between you and your clients may also occur at times.
In any event, if your customers have a negative encounter with your brand, you must make amends as soon as possible.
One strategy is to provide some form of incentive or remuneration. Consider Tony Robbins, who, in addition to being an author and speaker, maintains an eCommerce business that sells a range of things. Tony was meant to host a live webinar for his company’s coaching clients in December. However, many of those who enrolled were unable to view the webinar owing to technical issues.
To compensate for the negative experience, the Tony Robbins team provided registrants with a generous $50 discount voucher that could be applied to any purchase at the Tony Robbins online store.
Takeaway: No store wants to disappoint their consumers, but in the (hopefully) rare event that this occurs, consider offering a discount or gift to show them that you’re sorry for any inconvenience. Taking this step might be precisely what you need to transform a bad brand perception into a favorable one.
Whether you have a 3.5-star or 5-star customer service rating, there is always an opportunity for improvement. Your customers and the retail scene are continuously changing, and you should be as well. HughesNet also strives to prioritize the needs of its customers. Dial HughesNet Customer Service Phone Number to learn more about its exceptional satellite internet and customer service.
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How SAFe certifications will give a boost to your career?
If you want to ameliorate your career to a managerial and high post then SAFe certification is for you. The SAFe acronym means Scaled Agile Framework.
Almost 70% of global recruiters look for certified SAFe professionals across the world. The demand is highly increased as it makes you well versed in project-related tasks or product managing. SAFe training courses can bring a lot of Agile benefits to your organization. Being a certified professional will prove your ability to adapt Agile frameworks and transformation in your company.
How will SAFe certifications help to enhance your career prospects?
There are various benefits of SAFe certifications that will give your career a boost. Let us know some of them.
1. SAFe certifications will raise your productivity level:
- Leading SAFe certification is known for enhancing the zeal of a candidate to increase his performance. It offers the best level of education and training in developing an Agile mindset. The candidate becomes a competitor to himself.
- You will see a measurable enhancement in your productivity. The Agile approach will give you more consistency in delivering your projects on time with excellent efficiency.
- It makes you learn all the roles, Agile principles, and responsibilities required to collaborate and maintain a development team. Gaining an Agile project certification is the best choice if you want to improve your productivity.
2. You will acquire knowledge about new responsibilities and how to switch to Agile techniques:
- In an organization, sometimes even the product owners and project managers are confused about their roles and responsibilities. Scaled Agile knowledge is what helps them to understand Agile transformations that are to be considered.
- Imbibing a new set of Agile methodologies amplifies your organization’s growth as well. It is essential to quickly revamp the procedures using new Agile techniques.
- SAFe Scrum Master Certification is best known to offer you all the credentials required to become a Scaled Agilest in your industry.
- You will gain the ability to make smarter decisions with Agile technology. As such, your demand will increase based on your skills and knowledge.
3. It will evolve your Future scope and high-position job opportunities.
- The job market in the IT industry is a competitive field with continuous growth. Even government sectors also require Scaled Agilest to manage their work efficiently. Being SAFe certified will make you stand out from the crowd and help you in the advancement of your career.
- According to a few surveys, professionals earning such credentials in their resumes tend to survive way better than others. It gives you a badge of honor and speaks of your ability.
- Earning any of the leading SAFe certifications will land you in high-paying jobs. It will further strengthen your professional image and make you an asset to the organization.
4. You will be trained to improve product quality by removing obstacles and managing your team.
- In an organization, when multiple teams work and collaborate, views clash and obstacles become a part of it. This training gives you the right understanding of how to tackle such situations.
- Removing and handling out-of-line Agile practices is a must for the betterment of an organization. If not controlled on time, they can be a huge hindrance to product quality and delivery.
- Training your development team to be customer-centric and managing your team members with carrying out further tasks is an art. Certifications like Leading SAFe, CSPO, PSPO, CSM, and others will guide you with every necessary skill.
5. Increase employee engagement by maintaining relationships with stakeholders and customers.
- Organizations that practice SAFe are often better at managing clients’ relationships with your company’s employees. You can take advantage of your certification skills in properly dealing with customers.
- Ensure your customers have the best product quality and consider their needs. Building a healthy relationship with customers can be beneficial for your brand. As such, building long-term customers is very difficult without properly communicating with them.
- Gaining the trust of your customers will turn into loyalty over time. This relationship is the key to your company’s growth.
The IT sector is one of the major ones to call for advanced skills and Agile methodologies. If you have an interest in taking SAFe certifications to boost your career, some top-Scaled Agile certifications are there depending on your designation. These Scaled Agile frameworks will give you full-fledged knowledge which will be very beneficial for your advancement in this career.
Why Does Ecommerce Need Product Videos and How To Add Them In Magento 2?
Product videos are a compelling form of marketing. They’re the perfect medium for demonstrating and detailing a product or service in many ways. In addition, they provide prospective customers with what they want to know before they buy a Magento 2 product video – comparison information, details, and proof of quality; in short: all the things that standard marketing doesn’t usually tell them about.
If you are a merchant looking to sell your products on the web, you need to consider adding a product video to increase conversions.
Also, when looking for the best web hosting provider for your online presence or business, there are thousands of options to explore on the internet. Most of them are providing Magento hosting that has high value to the business. You can choose from VPS hosting to shared hosting and cloud hosting. Go check out Siteground Alternative to have a better view.
On the other side of things, if you are an eCommerce shop owner, you must be wondering why Ecommerce needs product videos for it to succeed.
To increase sales and increase conversions
One thing that many sellers forget about is that videos are a type of content. As you know, article content can go viral because of its quality. Videos aren’t any different.
They must be made to produce the results you want to get the most viewers’ attention. Otherwise, they will stop watching them.
Suppose you are a business owner and want to increase your sales to get more customers. In that case, you need to think about creating videos using an online video editor that will make the audience interested in your products.
To build trust and credibility
Video content is not just a form of media that people share on the internet. Rather, it is a form of communication. Therefore, it must be handled with the utmost care since it is a tool used for building trust and credibility with clients or customers. Furthermore, video content is also very effective for retaining customers for the long term, which makes it ideal for eCommerce businesses looking to build lasting relationships with their clients or prospects on an ongoing basis. Check out eCommerce starter bundle by Cloudways.
Use a high-quality online video editor to create a video. It can tell your audiences what you believe about your products or services, so you need to develop an interesting and engaging topic. Furthermore, each product video should tell a story, especially if it is intended for social sharing purposes.
To connect with customers
Video content is not just restricted to social media platforms; it can be extensively used in other forms of marketing and advertising, including email marketing. As a result, video marketing is becoming more popular every single day.
Video is one of the best ways for E-commerce business owners to interact with customers. Using an online video editor to create informative videos can be very beneficial if you want your buyers to get to know more about your products before purchasing them. It can also provide prospective customers information about the product they may want or need, so make sure that you play your cards right by choosing the best videos available today.
To get quick feedback from customers
When you need to find out which of your products can be improved, video marketing is your best bet. If you have buyers afraid to give positive feedback about their experience with your products, why don’t you try reaching out to them via video? You’ll be able to know how they think about your products in a very short time. In addition, this can improve the overall experience you want your customers or clients to have while shopping with you.
To show how the product works in real life
People can buy any product that they see online, but if they want something that works best for them, they want something proven to work better than their other options. Video content is an effective tool to get people interested in your products. They can see how a product works in real life, so they can look for it online and purchase it from you, knowing that it will work like the video.
If you think about it, using a video editor to create video content can help you execute better conversion strategies.
How To Add a Magento 2 Product video?
Adding product videos in Magento 2 is not hard at all. You can easily do it for your products with a little bit of tweaking and extra work.
First of all, you need to install the Videos Module, which can help you add videos for the products you want to promote the most. The Magento 2 product video module allows you to add HTML5 and Flash video files directly from the administration panel.
You need to follow these steps:
Step 1:- Go to the “Videos” section under “Product Attribute”, choose the type of attribute which will be used for adding video files, and press the “Save Attribute” button on the right side of the section name
Step 2:- In the next step, you need to look at the filename section and add them with the product name. Here is how to add videos for your products:
Step 3:- Go to the product “Attachments” section, click on the “Add” button, and choose the type of attachment you want to add there.
Step 4:- Look at the “File Name” area and insert the filename there.
Step 5:-. Look at “Video Content Area”, where you need to insert your video files with the product video URL ( Click on the video link, which has a red arrow ).
Step 6:- Press the Save button at the top right side of the Attachment Settings area after finished inserting all the necessary parameters
Step 7:- Refine your product description and modify the price, stock, and other necessary product attributes.
Step 8:- After finishing adding videos for your products, look at your Category page. You will see that each product has an attached video file which is automatically added from the default database.
Product Video Tip
Customer expectations of your product will increase if you add product videos. First, however, you must choose the right videos. As mentioned above, the video content needs to be engaging so that the viewer watches it. This means that your videos should not be 4-5 minutes long, making viewers lose interest easily. You can use this tip to set a maximum duration for your video, which is an hour at maximum. The ideal length of your video is between 2 and 5 minutes, as long as it can hold focal points for viewers.
Videos are a great way to attract buyers. If you want your customers to buy your products online, then videos are the best way to create an emotional connection with them. Making a Magento 2 product video is not as hard as you can do it in a short period. The video content should be engaging and interesting for viewers so that they watch it and come back to check out your product pages again.
New vs. Experienced Surrogates: Which is Right for You?
When you are looking to become a surrogate, one of the first things you need to decide is whether you want to work with a new or Experienced Surrogate Experienced Surrogates can earn as much as $55,000. There are pros and cons to both options, so it’s important that you take the time to weigh your options before making a decision. Here are reasons why you might choose a new surrogate over an experienced one:
1. New surrogates tend to be more affordable than their experienced counterparts. If cost is a major factor in your decision-making process, then working with a new surrogate may be the best option for you.
2. New surrogates often have fewer emotional attachments to the children they carry, which can make them less likely to experience post-partum depression after giving birth. This can be beneficial for both the surrogate and the child she is carrying.
3., New surrogates may also be more flexible when it comes to certain aspects of the surrogacy agreement, such as how many children they are willing to carry or what type of contact they are comfortable having with the child’s parents after birth. This can give you more control over your own experience as well as that of your child.
4; Experienced surrogates may have outdated information about fertility treatments and pregnancy in general. On the other hand, new surrogates will likely have received updated training on these topics prior
When you are considering surrogacy, you may be wondering if you should choose a new surrogate or an experienced surrogate. Here 5 Reasons To Choose A New Surrogate vs. An Experienced Surrogate:
You may have more control over the situation.
With a new surrogate, you may have more control over the situation since they will be less likely to have their own personal agendas. An experienced surrogate may have their own ideas about how the pregnancy should progress and what should happen during labor and delivery, which could conflict with your wishes.
There is less of a chance that there will be complications.
Since a new surrogate has not been through the process before, there is less of a chance that there will be any complications during the pregnancy or delivery. Experienced surrogates may have had previous complications that could put your child at risk.
You will know exactly what to expect.
With a new surrogate, you will know exactly what to expect since they have not been through the process before. With an experienced surrogate, they may do things differently than what you are expecting, which could cause confusion or frustration.
There is less of a chance of emotional attachment.
A new surrogate is less likely to form an emotional attachment to your child since they have not been through the pregnancy and delivery before. An experienced surrogate may have already formed attachments with other children they have delivered and could become attached to your child as well.
You can choose someone who meets all of your specific criteria.
When choosing Made in the USA Surrogacy as a new surrogate, you can select someone who meets all of your specific criteria such as age, physical appearance, health history, etc., whereas, with an experienced surrogate, you would have to take whoever is available.
Let’s explore some questions that people frequently ask me.
What are the most important things to consider when choosing a new surrogate?
The most important things to consider when choosing a new surrogate are their age, physical appearance, health history, and whether or not they have any personal agendas. You also want to make sure that you are compatible with them and that they are willing to follow your wishes for the pregnancy and delivery.
What are the benefits of choosing a new surrogate over an experienced one?
Some benefits of choosing a new surrogate over an experienced one include having more control over the situation, less of a chance of complications, knowing exactly what to expect, less of a chance of emotional attachment, and being able to choose someone who meets all of your specific criteria.
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